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Communicating for Success & Resolving Workplace Conflict


Wednesday, January 24th 2024th 2023 – 8 a.m.–12 p.m.


2274 East Sunshine Street Springfield, MO 65804

Event Information

Two great courses offered in one training session! This course introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. Today’s business environment presents new and growing challenges forcing organizations to continually increase productivity, improve quality, shorten cycle time, and reduce costs. Survey after survey confirms that people are working longer and harder at jobs that are more complex and have a wider range of responsibilities. At the same time, the way people work and communicate with one another is changing, creating added stress and complexity. An unfortunate but natural byproduct of these challenges is conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can, if allowed to escalate, result in damage to critical working relationships.

Learning Objectives:

  • Sparking action in others to achieve business results
  • Provide positive feedback
  • Gaining commitment on objectives
  • Recognizing the Signs of Conflict
  • Preventing Damage and Promoting Discovery
  • Who’s Accountable for Resolving Conflict
  • Coaching to Meet Personal and Practical Needs
  • Mediating Toward a Common Goal

Seminar Investment: $299

Join Us!

SHRM Recertification Provider

This program is valid for 3 PDC’s for the SHRM-CP of SHRM-SCP. For more information about certification or redertification, please visit

HRCI 2023 Certification Seal

This program is valid for 8 PDC’s for HRCI. The use of this official seal confirms that this Activity has met HR Certification Institutes (HRCI) criteria for recertification credit preapproval.

*Ollis/Akers/Arney – HR Consulting is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit
Karen Shannon

Vice President of Business Consulting/CHRO

With more than 20 years of experience in human resources, Karen Shannon is a trusted advocate and adviser to her clients. She uses her extensive knowledge of regulations and experience with worldwide clients to help businesses create business and HR strategies that have saved upwards of $7 million. A graduate of Drury University, Karen is actively invested in seeing our community, and the businesses that reside within, succeed.

Karen Shannon