Careers

Position Description

We currently have an immediate opening for a Receptionist. This position is fully onsite at our front desk in our Springfield, Missouri location and responsible for delivering exceptional customer service to those who call and visit the agency. The ideal candidate will communicate professionally with individuals of all backgrounds,  have reliable attendance, and have prior experience as a receptionist.  

Duties of the position include utilizing a multi-line phone system to answer and direct telephone calls to appropriate agency personnel for multiple agency locations, and provide expert guidance and education to staff regarding our Ring Central phone system capabilities.  The position will greet visitors, provide hospitality, oversee conference room scheduling, and provide excellence in customer service.  The role will perform clerical duties such as assisting with incoming and outgoing mail and faxes and office supplies, preparation of documents and statements as required, and performing office opening and closing procedures.  

The position requires a high school diploma or equivalent.

For consideration, candidates may submit an Application for Employment on our Career page at ollisakersarney.com.

Position Description

We currently have an opportunity for a Sales Coordinator.  The Sales Coordinator serves as a key operational and strategic support role within Ollis/Akers/Arney’s growth engine. This position supports agency Advisors, sales leadership, and client-facing teams by creating structure, accountability, and consistency throughout the sales process.

This role is designed to increase Advisor selling capacity, strengthen pipeline visibility, improve prospect and client experience, and support the consistent delivery of the agency’s proprietary business model, Ollis Edge 360. The Sales Coordinator acts as the connective point between sales activity, client discovery, proposal development, onboarding, and ongoing business development initiatives.

Additional duties may include:

Sales Pipeline Monitoring and Growth

• Maintain accurate CRM records including, pipeline stages, next steps, follow-up commitments, and stalled opportunities.
• Work closely with New Business Marketing Manager to forecast workflow based on CRM pipeline.
• Manage Advisor access, onboarding, termination, and best-practice training for sales technology platforms, including Freshsales, Ennabl, Zywave, and ChatGPT.
• Partner with Marketing to create Ideal Client Campaigns through email, events, in person meetings, etc.
• Manage lead generation process and Advisor distribution to ensure timely response and routing.
• Coordinate follow-up workflows tied to marketing campaigns, events, referral sources, and centers of influence.
• Track referral and testimonial opportunities and source attribution to provider to marketing.
• Support event, networking, sponsorship, and business development logistics.

Advisor Support & Sales Preparation

• Meet with Advisors regularly to identify barriers to new-business activity and recommend processes, tools, or resources that improve results.
• Prepare Ollis standard materials for prospect meetings, renewal strategy discussions, stewardship meetings, and executive presentations.
• Support discovery preparation, account research, pre-call planning, opportunity documentation, and other coordination that allows Advisors to focus on high-value selling activities.
• Develop and maintain competitive analysis cards for sales team on top competitor SWOT.
• Streamline the RFQ, flyer, event coordination processes for high impact – low friction outcomes.
• Coordinate sales training with the Chief Sales Officer, including technical insurance, Ollis Edge 360, professional development, internal processes, and cross-departmental collaboration.
• Partner with Marketing to develop messaging and materials that support the sales process.
• Support and track the preparation, coordination, and delivery of Ollis Edge 360 process and materials throughout the client lifecycle.

Client Onboarding and Implementation

• Coordinate the new client onboarding process after a prospect becomes a client.
• Ensure required documentation, applications, agreements, timelines, and internal handoffs are completed.
• Support a smooth transition from sales to service while reinforcing the client experience promised during the sales process.
• Help ensure early client interactions reinforce confidence, professionalism, and clarity.

Sales Analytics & Leadership Reporting

• Produce weekly and monthly pipeline reports, dashboards, scorecards, and sales-meeting materials for Advisors and leadership.
• Track key performance indicators, including opportunities, booked revenue, close ratios, Advisor activity, lead and referral sources, pipeline velocity, proposal volume, forecasted revenue, and onboarding completion.
• Analyze trends, bottlenecks, Advisor capacity, pipeline health, and opportunity quality to identify opportunities for stronger sales execution.
• Partner with the New Business Marketer to confirm that Advisors book accounts in accordance with agency guidelines.

Other Responsibilities

• Perform additional duties and special projects as assigned by the Chief Sales Officer.Schedule and lead meetings for Senior Products team.
• Ensure employees have appropriate training, licensing and certifications, and other resources to perform their jobs.
• Provide continual evaluation of processes and procedures; responsible for suggesting methods to improve operations, efficiency, and service to both internal and external clients.
• Provide statistical and performance feedback to management on each employee.
• Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.
• Keep management apprised of any employee relations issues expressed by team members.
• Approve timesheets, coordinate time off and distribute workload as appropriate to ensure coverage and adequate support for clients
• Other duties as assigned.

Position Skills and Requirements:

3+ years of experience in sales support, insurance operations, agency administration, account management, revenue operations, or project coordination.  Experience working in an insurance industry preferred. 

The ideal candidate will have basic knowledge of the Insurance industry along with the ability to pay close attention to detail and to ensure accuracy of reports, data and all communication.  The ideal candidate must also have the ability to multi-task and work in a fast-paced, team environment with frequent interruptions.