Communicating for Success & Resolving Workplace Conflict

Event Information

Two great courses offered in one training session! This course introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. Today’s business environment presents new and growing challenges forcing organizations to continually increase productivity, improve quality, shorten cycle time, and reduce costs. Survey after survey confirms that people are working longer and harder at jobs that are more complex and have a wider range of responsibilities. At the same time, the way people work and communicate with one another is changing, creating added stress and complexity. An unfortunate but natural byproduct of these challenges is conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can, if allowed to escalate, result in damage to critical working relationships.

Learning Objectives:

• Sparking action in others to achieve business results
• Provide positive feedback
• Gaining commitment on objectives
• Recognizing the Signs of Conflict
• Preventing Damage and Promoting Discovery
• Who’s Accountable for Resolving Conflict
• Coaching to Meet Personal and Practical Needs
• Mediating Toward a Common Goal

Tickets
Seminar Investment: $299