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Resolving Workplace Conflict—Communicating for Success

By November 30, 2020May 26th, 2022Events

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Today’s business environment presents new and growing challenges forcing organizations to continually increase productivity, improve quality, shorten cycle time, and reduce costs. Survey after survey confirms that people are working longer and harder at jobs that are more complex and have a wider range of responsibilities. At the same time, the way people work and communicate with one another is changing, creating added stress and complexity. An unfortunate but natural byproduct of these challenges is conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can if allowed to escalate, result in damage to critical working relationships.

Participants will learn how to:

  • Recognizing the Signs of Conflict
  • Preventing Damage and Promoting Discovery
  • Who’s Accountable for Resolving Conflict
  • Coaching to Meet Personal and Practical Needs
  • Mediating Toward a Common Goal
  • Applying to Your World


Meet the Speaker

Karen Shannon
Vice President of Business Consulting

With more than 20 years of experience in human resources, Karen Shannon is a trusted advocate and adviser to her clients. She uses her extensive knowledge of regulations and experience with worldwide clients to help businesses create business and HR strategies that have saved upwards of $7 million. A graduate of Drury University, Karen is actively invested in seeing our community, and the businesses that reside within, succeed.


Seminar Investment: $379

The investment includes Resource Book, Participant Guide, and Legal Considerations Guide. Lunch provided both days.

2022 SHRM Recertification Provider BadgeThis program is valid for 3 PDCs for the SHRM-CP® or SHRM-SCP® *

*Ollis/Akers/Arney – HR Consulting is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit


Contact Holly Loven at or 417-881-8333 ext. 124